Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility: Items must be in original condition — unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is required.

To start a return, contact us at esthersurprisluxuryfashion@gmail.com. If your return is accepted, we'll send instructions on how and where to send your package.

Damages & Issues: Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can resolve it.

Non-Returnable Items: Perishable goods, custom/personalized products, personal care items, hazardous materials, sale items, and gift cards are not eligible for return.

Exchanges: Return the item and make a separate purchase for the new item.

EU Customers: You have the right to cancel or return within 14 days without justification.

Refunds: Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at esthersurprisluxuryfashion@gmail.com.